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Brandon is very engaged and informative. He directed us to a structural engineer to get a complete picture of what was happening and how to proceed. He followed up several times to see if we had questions and to make sure we had a clear picture of what was happening. It was determined that the damage was too extensive to repair and the only solution was to rebuild.
This honesty helped us develop a plan. We appreciate the time and effort even though there is no fix for this foundation.
Posted on Google
Ryan Marshall
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Corey Marshall
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Bill Malane
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Marshall and his partner did an excellent job. The work looks great. I am very satisfied thank you.
Owner's reply Thank you so much for the 5-star review, Bill! We're thrilled to hear that Marshall and his partner did an excellent job and that you're happy with the results. Your satisfaction means the world to us, and we truly appreciate you choosing Highlander Waterproofing. If you ever need anything in the future, don’t hesitate to reach out!
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Jonathan L
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Quality work with excellent service! From start to finish, everything was explained, and our expectations were surpassed!
Owner's reply Thank you so much, Jonathan! We truly appreciate your kind words. We're thrilled to hear that our team at Highlander Waterproofing delivered quality work and exceeded your expectations. Clear communication and excellent service are what we strive for, and it means a lot to know we hit the mark. Thanks again for trusting us with your home!
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Curtistine Walker
Trustindex verifies that the original source of the review is Google.
I was very pleased with my waterproofing experience with Highlander. John was very thorough with his presentation on what was going to be done. Frank answered any questions that I had before and after the work had been started. The three workers were diligent, thorough and conscientious from the time they started their work until the time they cleaned up after the waterproofing had been completed. Thanks.
Owner's reply Thank you so much for the kind words, Curtistine! We're thrilled to hear that your experience with Highlander Waterproofing was a positive one. We’re proud of our team—John, Frank, and the crew—for providing the professionalism, communication, and dedication you deserve. It means a lot to know they made you feel informed and confident throughout the process. Thanks again for choosing us to protect your home!
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June Lowery
Trustindex verifies that the original source of the review is Google.
I found the workmanship excellent and quality not only for installation and cleanup. As a 74 year old retired teacher, I found this very satisfactory on all levels as a consumer.
Owner's reply Thank you so much, June! We truly appreciate your kind words and are honored to have earned your trust. Knowing that you found our workmanship and cleanup to be excellent—and that the entire experience met your expectations—means the world to us. It was a pleasure serving you, and we’re grateful for the opportunity to help protect your home. Wishing you all the best!
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King Rink
Trustindex verifies that the original source of the review is Google.
Its 5 years since Highlander did repairs to our basement, and it has been completely dry ever since. A hard working, experienced crew that knows what they are doing.
Owner's reply Thank you so much for your kind words and for trusting Highlander Waterproofing with your basement repairs! We're thrilled to hear that your basement has remained completely dry for the past five years. Our team takes great pride in delivering lasting solutions, and your feedback means the world to us. If you ever need anything in the future, don’t hesitate to reach out. Thanks again for your support!
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Robert McIntosh
Trustindex verifies that the original source of the review is Google.
Excellent service. Answered all my questions. Came in cheaper than the other quotes I got and delivered a better system too! My basement has been dry ever since
Owner's reply Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We're thrilled to hear that you had a great experience with our team and that your basement has remained dry and protected. Providing top-quality service at a great value is always our goal, and we’re glad we could exceed your expectations. If you ever need anything in the future, don’t hesitate to reach out. Thanks again for trusting us with your home!
Posted on Google
Heather Ellis
Trustindex verifies that the original source of the review is Google.
Great work! Nice price!!- Don Ellis
Owner's reply Thank you, Don! We appreciate your 5-star review and are thrilled to hear that you were happy with our work and pricing! If you ever need anything in the future, don’t hesitate to reach out. Thanks again for choosing us!
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Customer Experiences with Highlander Waterproofing
Customers frequently share their experiences regarding the waterproofing and foundation repair services provided by Highlander Waterproofing. These reviews often highlight the effectiveness of the solutions offered, the professionalism of the staff, and the overall satisfaction with the results. Understanding these experiences can help potential clients make informed decisions about their own waterproofing needs.
For instance, many reviewers commend the prompt response times and thorough assessments conducted by Highlander's team. Specific cases are often mentioned where homeowners faced severe water damage, and Highlander was able to mitigate the issues effectively, restoring peace of mind and protecting their investments.
Why Choose Highlander for Foundation Repairs?
Choosing the right contractor for foundation repairs is crucial, and Highlander Waterproofing stands out due to its specialized expertise and customer-centric approach. Clients often cite the company's commitment to high-quality service and transparent communication as key factors in their decision-making process.
The company utilizes advanced techniques and materials that ensure long-lasting results. For example, their use of state-of-the-art waterproofing membranes and foundation stabilization methods has been praised in multiple reviews, showcasing their dedication to employing best practices in the industry.
Understanding Waterproofing Solutions
Waterproofing is essential for protecting homes from moisture-related issues. Highlander Waterproofing offers a range of solutions tailored to different needs, which customers find beneficial when assessing their options. This includes interior and exterior waterproofing systems designed to prevent water intrusion and damage.
Moreover, many reviews highlight the effectiveness of these systems in various scenarios, such as heavy rainfall or flooding. Customers appreciate the detailed explanations provided by the team, which empowers them to choose the most suitable solution for their specific circumstances.
Engagement and Customer Support
Highlander Waterproofing prioritizes customer engagement and support, which is evident in their responses to reviews. The owner often replies to customer feedback, addressing concerns and thanking clients for their input, which fosters a sense of community and trust.
This level of engagement not only showcases the company's commitment to customer satisfaction but also provides potential clients with insight into how their concerns will be handled. Many customers express appreciation for this responsiveness, making them more likely to choose Highlander for their waterproofing needs.
