Highlander Waterproofing

Last Updated: March 16, 2026

Highlander Waterproofing (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or communicate with us through SMS/text messaging, phone calls, or other communication channels.

By using our website or opting into communications, you agree to the practices described in this policy.

Information We Collect

When you interact with Highlander Waterproofing, we may collect the following types of information:

Personal Information

• Name

• Phone number

• Email address

• Service address

• Project details related to waterproofing or foundation services

SMS & Call Data

If you opt into SMS or phone communications, we may collect:

• Mobile phone number
• SMS or call consent records and preferences
• Message delivery and response history
• Customer service interaction history

Website Usage Information

We may automatically collect certain data when you visit our website including:

• IP address

• Browser type

• Device type

• Pages visited

• Website activity and interactions

This information helps us improve website performance and customer experience.

How We Use Your Information

We use the information we collect to:

• Schedule and confirm appointments
• Provide service estimates and project updates
• Send appointment reminders and confirmations
• Respond to inquiries and customer support requests
• Improve our services and website experience
• Communicate service promotions or relevant information

SMS / Call Privacy Policy

SMS Opt-In & Consent

By providing your phone number and opting in, you consent to receive recurring automated text messages and calls from Highlander Waterproofing using an automatic dialing system.

Consent to receive SMS messages is not required to purchase our services. Customers may request services without opting in to messaging.

Message Types

Messages may include:

• Appointment reminders and confirmations
• Service updates and scheduling communications
• Follow-up communications after services
• Customer support responses

Message Frequency

Message frequency varies based on your appointments and service needs.
Most customers can expect 1–5 messages per month depending on scheduled services and communication needs.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan. Contact your mobile carrier for details regarding messaging charges.

Opt-Out Instructions

You may unsubscribe from text messages at any time.

Reply STOP to any message to unsubscribe.

You will receive one confirmation message confirming your opt-out. After that, no further messages will be sent unless you opt in again.

Help Instructions

If you need assistance with our messaging service:

Reply HELP to any message
or call 877-415-0564

Third-Party Sharing (CTIA Compliance)

We respect your privacy.

We do not share your mobile information with third parties for their marketing purposes.

We may share information with trusted service providers that help us operate our communications systems, including SMS messaging platforms, scheduling systems, and customer service tools. These providers only use the information necessary to deliver services on our behalf.

Data Retention

We retain your phone number and communication records while you are an active customer and for 6 months after you opt out of messaging in order to maintain compliance records and document customer consent.

After this period, information may be deleted or anonymized.

Your Privacy Rights

You have the right to:

Access

Request a copy of the personal data we hold about you.

Update

Correct or update your contact information at any time.

Delete

Request removal of your personal information from our systems, subject to legal and compliance requirements.

To make a request, contact us using the information below.

Website Cookies & Tracking

Our website may use cookies or similar technologies to:

• Improve website functionality

• Analyze traffic patterns

• Enhance user experience

You may disable cookies in your browser settings if desired.

Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is completely secure.

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

SMS / Call Terms and Conditions

By providing your phone number and opting in, you provide express written consent to receive recurring automated calls and text messages from Highlander Waterproofing at the number provided using an automatic dialing system.

These messages may include:

• Appointment reminders
• Scheduling updates
• Customer service communications

Message frequency varies based on service activity.

Message and data rates may apply.

Reply STOP to unsubscribe.
Reply HELP for assistance or call 877-415-0564.

Call & Appointment Recording

To help us serve you better, your call or appointment may be recorded for quality assurance and training purposes.

Updates to This Policy

Highlander Waterproofing may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements.

Updates will be posted on this page with a revised date.

Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Highlander Waterproofing
Phone: 877-415-0564
Website: https://highlanderwaterproofing.com
Contact Page: https://highlanderwaterproofing.com/contact-us/